At CROSELRETAILTRAD LLC, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied with your order, we offer a refund policy to make returns and exchanges as easy as possible. Please review our refund policy below:
1. Refund Eligibility
To be eligible for a refund, the following conditions must be met:
- Return Period: Requests for refunds must be made within [30] days of receiving your order.
- Condition: The item must be in its original condition, unused, and in the original packaging. Items that are damaged or not in their original condition may not be eligible for a refund.
- Proof of Purchase: A receipt or proof of purchase is required to process a refund.
2. Non-Refundable Items
The following items are not eligible for refunds:
- Customized or Personalized Products: Items that have been customized or personalized.
- Sale Items: Items purchased on sale or during promotional events may be subject to different refund policies. Please check the specific terms at the time of purchase.
3. Return Process
To initiate a return and request a refund:
- Contact Us: Email our customer support team at support@croselret.site with your order number and the reason for the return.
- Return Instructions: We will provide you with instructions on how to return the item(s). Please follow these instructions carefully.
- Return Shipping: You are responsible for the cost of return shipping unless the item was defective or incorrect. We recommend using a trackable shipping service to ensure that your return is received.
4. Refund Processing
Once we receive and inspect your returned item:
- Refund Issuance: If the return is approved, a refund will be processed to the original payment method used for the purchase. Please allow [7-10] business days for the refund to appear in your account.
- Refund Amount: Refunds will include the cost of the item and any applicable sales tax. Shipping fees are non-refundable unless the item was incorrect or defective.
5. Exchanges
If you wish to exchange an item rather than request a refund, please contact us at support@croselret.site to arrange an exchange. Exchanges are subject to availability, and you may need to return the original item before receiving the replacement.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item:
- Contact Us: Notify us within [7] days of receiving the item by emailing support@croselret.site.
- Resolution: We will provide instructions for returning the damaged or incorrect item and arrange for a replacement or refund, including any shipping costs incurred.
7. Changes to the Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically to stay informed of any updates.